WP Premium Support Catalog

Plans

Here are our new GoDaddy WP Premium Support Plans!

One Time Small Medium Large
Task Credits/month 1 3 5 10
Monthly Price $99.99 $79.99 $99.99 $149.99
Ideal for Emergency WP website fixes 1 WP website and/or intermediate WP skill levels 1-4 WP websites and/or novice WP skill level 5+ WP websites and/or beginner WP skill levels

 

Are you struggling with the WordPress learning curve? Have no fear – our WordPress Experts are here! Checkout the menu below for the multitude of tasks we can perform as part of your WP Premium Support subscription or one-time service.

Not sure what to request? That’s ok, just contact our support and we can assist.

Non subscriber: Please call support (480) 463-8824
Subscriber: Please email wpps@godaddy.com or call support (480) 463-8824

Theme Maintenance

Install or Update Theme

Request 1 of the following tasks:

  • Install and activate 1 custom theme, purchased theme, or theme from the WordPress catalog
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard
    • If none are specified, we will update the currently active theme
  • Manually update 1 theme
    • Example: A specific version provided to us by uploading it to the hosting account

Diagnose and Fix Theme Issue

This service includes:

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error

Add a Child Theme

  • Create and activate a child theme.

Theme Modification

This service includes:
Each modification along with 1 revision will consume 1 credit.

  • Modify 1 of the following for a theme:
    • Header
    • Sidebar
    • CSS
    • Background
    • Menu


WP Development

 

Install a Comment System

This services includes:

  • Install the Disqus comment system plugin
  • Instructions provided to import comments from standard WordPress system

Install or Update a Plugin

Choose 1 of the following tasks:

  • Install and activate 1 custom plugin, purchased plugin, or plugin from the WordPress catalog
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard
    • You must specify which plugin(s) to update.
  • Manually update 1 plugin
    • Example: A specific version provided to us by uploading it to the hosting account

Diagnose and Fix Plugin Issues

This service includes:

  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin related error.

Config File Changes

Choose 1 of the following tasks:

  • Enable a specified PHP module installed on the Hosting (up to 5)
  • Modify the value of a PHP setting (up to 5)
  • Enable or disable debug mode
  • Disable wp_cache
  • Generate WordPress configuration file Authentication Keys
  • Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess will be edited or created based on the request.


Database Management

 

Database Find & Replace

This service includes:

  • Update up to 5 domain, data, or table prefixes in a WordPress database
    • “Data” Example: Change company name from ABC to XYZ across all pages and posts

Connection String Repair

  • Update database connection information in WordPress configuration

Update Permalinks

This service includes:

  • Update WordPress permalinks to any of the predefined styles or a custom style
  • Diagnose and attempt to fix any permalinks related errors
    • If necessary, create configuration file

Import / Export Database

Choose 1 of the following tasks:

  • Import 1 WordPress database from a backup to the specified database
    • Example: .sql file
  • Export 1 WordPress database, and place the file into the hosting account

Optimize MySQL

  • Optimize WordPress database by removing gaps in the data


Website Evaluation

 

Check Google Indexing

This service includes:

  • Confirm WordPress is not blocking search engines from crawling 1 site
  • **Evaluate and report on the following:
    • URL Canonicalization
    • Appropriate title pixel length
    • Appropriate description length test
    • Linked to a Google+ Brand Page
    • Sitemap
    • Robots.txt file
    • Home page image descriptions

Evaluate page Optimization

This service includes:

  • Evaluate and report on the following
    • Website load time
    • Plugins
    • Site size
    • External Scripts
  • Provide recommendations based on the report


Administrative Updates

 

Optimize Images

  • Reduce the load time of a site by reducing the size of images without affecting their quality

Add a Favicon

This service includes:

  • Add a Favicon using the provided image
  • Convert image to proper format

Setup Redirects

  • Configure up to 5 redirects
    • Note: You must specify which redirect(s) are needed

Mitigate Comment Spam

Choose 1 of the following tasks:

  • Install comment spam prevention plugin. If you do not have one in mind we will install Akismet
  • Modify discussion settings
    • Examples:
      • Add requested items to comment blacklist
      • Disable comments for the entire site
      • Disable trackbacks for the entire site
      • Disable comments on old posts
      • Limit number of links in comments
  • Remove all comments, either active or pending upon request
  • Disable comments or trackback on individual pages (up to 5)
  • Disable external comment requests

 

About

WP Curve is a WordPress support service co-founded in 2013 by Dan Norris and Alex McClafferty. The 24 / 7 team of WordPress developers is led by Julie Tucker and Brittni Prieto.

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